Cancellation and Refund Policy

This Cancellation and Refund Policy describes the terms for canceling bookings and refunding payments.

General Terms

You can cancel your booking at any time before the check-in date. The refund amount depends on when you cancel relative to the check-in date.

Cancellation 7 or More Days Before Check-in

If you cancel your booking 7 or more days before the check-in date: - You will receive a full refund of the amount paid - The refund will be processed within 5-10 business days - Funds will be credited to the card used for payment

Cancellation Less Than 7 Days Before Check-in

If you cancel your booking less than 7 days before the check-in date: - The booking amount is non-refundable - Payment remains with the accommodation owner - No refund will be issued

No-show

In case of no-show on the check-in date without prior cancellation notice: - The booking is considered used - The booking amount is not refunded - Additional services are non-refundable

How to Cancel a Booking

To cancel a booking: 1. Log into your account on the website 2. Go to the "My Bookings" section 3. Select the booking you want to cancel 4. Click the "Cancel Booking" button 5. Confirm the cancellation You can also contact our support service for assistance with canceling your booking.

Refund Processing Time

After a successful booking cancellation, the refund is processed within 5-10 business days. The actual time for funds to appear on your card may depend on your card-issuing bank.

Force Majeure

In case of force majeure circumstances (natural disasters, military actions, pandemics, etc.), we will consider each case individually and strive to find an optimal solution for all parties.

Contact Us

If you have any questions regarding the cancellation and refund policy, please contact our support service.